Table of Contents
Registering a Program
Note: The term "program" as used below refers to the program purchased by a given customer, such as Cabinet Pro, Door Pro, etc..
1. Each purchase of a program authorizes the purchasing company to install our software on two computers. A Registration Number will be given once and only once per computer.
2. If a customer requires the program to be installed on a third computer, then the program must be un-registered from one of the original two computers with the un-registration information sent to Siskiyou Products via email. (This does not apply if the customer has purchased a license to operate the program on more than two computers.)
3. If one of the registered computers is no longer operative, and the customer wishes to transfer the use of the program to another computer, then proof of non-functionality of the original computer must be provided to Siskiyou Products by a third party not associated with the purchasing company before another Registration Number is given.
Exception:
Premium Graphics may be installed on one computer per purchase
Please remember that the feature of allowing two installations per purchase is a
gift from
Siskiyou Products. Our
competitors allow one installation per purchase of their software. We have
allowed two installations of our entire program, except the part that does not
belong to us. The Premium Graphics that
Cabinet Pro uses does not belong to Siskiyou Products.
It belongs to Lightwork Design out of Sheffield, England. Siskiyou
Products pays a royalty fee per installation of this
graphics. This generally is not a problem because the Standard Graphics
version is 100% compatible with the Premium Graphics, and it is not usually
necessary to have more than one installation that supports Premium Graphics.
How to Register a Computer
Access the File Menu at the top of the
opening screen of Cabinet Pro or Door Pro. Click the "Register this
Computer" option and follow the prompts on the subsequent windows.
How to Un-Register a Computer
Access the File Menu at the top of the
opening screen of Cabinet Pro or Door Pro. Click the "Un-Register
this Computer" option and follow the prompts on the subsequent
windows.
Individualized Training
If training and/or tutoring is required at Siskiyou Products, we have three possibilities:
Option 1: Individualized
Online Training (Most common and most cost effective)
This option requires
the following:
A. That you
download and install the latest
version of the program.
B. That you call us at 6AM, PST on the date of the
scheduled training.
C. That we link up to your computer via the internet.
(See our
Contact Us page)
B. $200 for a 2-hour
block of instruction scheduled at 6AM PST, Mon - Fri.
This option is by far the most efficient
and cost effective method of training, and must be requested and paid for
in advance. If you have high-speed internet access, then you will be
seeing what we are doing with the program on YOUR computer while we talk via the
telephone. If you miss this 2-hour session you will be charged an additional $50
re-scheduling fee. Remember: time is being reserved for you
between 6AM and 8AM. If you call late, the session is still reserved
between 6AM and 8AM, and will end at
8AM. So please make sure you call at 6AM sharp to use the
maximum time reserved for you.
Click here to view and print the Tutoring via Telephone Request Form.
Option 2: Training at
Siskiyou Products
This option must be requested and paid
for in advance. The charge for training at Siskiyou Products is $130
per hour for the customer who travels to Medford, OR, Wednesday though
Friday, in order to receive individualized tutoring on the use of the program.
Click here to view and print the Tutoring at our Office Request Form.
Option 3: Training at your location
If training and/or tutoring is required at the customer's location, the general charge for this service consists of a charge per day, plus expenses. Please fill out and fax the Visitation Request form by clicking the link below. After you have printed the form, fax it to (541) 776-0007.
For training in the U.S.A., click here to view and print the Visitation Request Form. (For International training, please email or call for rates.)
Option 4: Setting up the Software for your Shop
This option goes beyond training. If you would prefer our technical staff to access your computer and, at the same time, confer with you or a member of your staff for the purpose of actually setting up the software specifically for your shop, the cost is $800 per hour and can be scheduled by calling our office at (541) 776-9133.
Transfer of Ownership
If you sell your complete business
to someone else, so that your business remains intact but under the name of
another party, and the
new owner wishes to have a change of company name, then this is allowed, and
falls under the category of Change of Company Name.
Otherwise, our software cannot be sold to another party. Our software is
the sole property of Siskiyou Products and may only be sold by Siskiyou Products
or its authorized representatives. If you decide to purchase Cabinet Pro,
Door Pro, or Garage Pro, you will be purchasing the right to use our
software, not the software itself.
If you decide to sell the CD's you received that has our software on it, then
please inform the person or company that you are selling the CD's that they
will not be authorized training, technical support, updates, or any other
services from Siskiyou Products or its representatives. Remember: in order
to use our software, one must purchase the rights to do so, otherwise it is
considered piracy.
Change of Company Name
Most suppliers of cabinet manufacturing software programs charge $900 - $1,500 per user above and beyond the cost of the program for a security "key" (or "dongle") to ensure the program is being used on a single computer. Siskiyou Products has chosen to have no such policy. When you first purchased Cabinet Pro, Door Pro, Furniture Pro, or Garage Pro you were registered with Siskiyou Products under the Company name you provided at the time. This company name was hard-coded into your version of the program, and is our only method of minimal security.
If you wish to change your company name on the program, then we need to formally re-register your company name, and issue you a new Registration Number after you un-register your current installation. You are entitled to change your company name one time for a charge of $300. If you decide to change your company name again, you will not be authorized to re-register under a third company name; instead, you will need to re-purchase the program.
Please note: You must meet four conditions in order to be authorized a Company Name Change:
1. You must have owned the program for 6 months or longer.
2. You must be current on the yearly update and technical support fees.
3. You must have not had a Company Name Change in the past.
4. You must be the same owner of your company who is simply changing your company's name.
If you wish to re-register your program under a new company name and you meet all of the conditions above please fill out and fax the Change of Company Name form by clicking the link below. After you have printed the form, fax it to (541) 776-0007.
Click here to view and print the Change of Company Name Form.
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What are the
conditions for the Rental Option? |
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1. A one-time Administrative fee
of $185 is due at the beginning of the Rental Service.
This fee covers preparation and setup of the rental agreement,
processing the Rental Agreement contract, and ensuring correct
software installation. 2. Payments shall be made in 90-day increments (i.e., 3 months at a time). This shall be referred to as a "Quarterly Payment". Note: The term, "month", when used with reference to the Rental Option, refers to a 30-day period, regardless of the actual number of days in any given month. 3. If a Quarterly Payment is late, then it shall be considered an automatic cancellation of the Rental Agreement, and no further payments are due. 4. If a Rental Agreement is considered cancelled, then a one-time Administrative Fee of $185 will be due if at any time the Rental Agreement is re-activated. 5. Being able to send and receive Email is a requirement for the Rental Option. 6. Other than the one-time Administrative fee and the monthly rental fees, there exist no additional fees, such as update or Technical Support Fees, for the use of our software. 7. There exist no refunds on any Rental Fees paid. 8. Once the Rental Fee is paid, an Access Number shall be emailed to the customer within 3 business days. It is strongly suggested that the Rental Fee be paid well in advance to ensure uninterrupted service. 9. The Rental Monthly Fee allows the user to operate our software for that given month. This Rental Option is not a Rent-to-Own option. If a customer decides to purchase the software package that is being rented, the price of the program will consist of our Standard Price with no discount applied. 10. Save money by downloading the full program and video tutorials. (A Program CD is available for a nominal charge.) 11. Although the outright purchase of either Cabinet Pro or Door Pro allows installing the software on two computers, the Rental Option allows only one installation. For each computer after one, an additional rental fee is due. (The Administrative fee is not charged again for additional computers.) 12. Either party may cancel the Rental Agreement at any time. 13. If you make a decision to purchase the software within the first 30 days, then one half of your initial payment will be applied to the Purchase Price.
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Refund Policy
1. Because of the opportunity
to Rent Cabinet Pro or Door Pro for a small charge before making
a purchase, as well as obtaining full technical support during the rental, there are no refunds on any purchased software.
2. There are no refunds on rent paid for the use of software, whether or
not the software was utilized.
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The Test Drive
If you would like to see how Cabinet Pro operates before purchasing, you are encouraged to watch our demos. If you wish to take Cabinet Pro for a Test Drive, you are welcomed to Rent the software for as long as is appropriate in your particular situation.
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Yearly Update and Support
Siskiyou Products charges only for updates and enhancements, while providing free technical support for the current version.
Please note: Only the most recent version of Cabinet Pro, Door Pro, and Garage Pro is supported. Technical support will not be given to older versions of our software. If you want to know why this is so, please click here.
1. Under normal circumstances, a new customer is entitled to 30 days of free technical support as well as 30 days of free updates. After this 30 day period, the new customer may opt to purchase, at a pro-rated cost, further updates and support until the end of that calendar year, i.e., December 31.
2. All update/support fees for existing customers are due in January of each calendar year, if the customer wishes to continue being eligible for updates and technical support for that year. The yearly password that allows the update to operate on a given machine is changed in January of each year.
3. An existing customer may purchase the current year's updates and technical support at any time during the year. This will result in the customer receiving all cumulative updates that were issued up to that time, as well as all updates remaining in that calendar year. (It is for this reason that the full amount is still due even if paid in November rather than in January of a given year.)
4. All of our software products undergo continuous changes throughout the year. Update fees, which are due in January of each year, are optional. Updates are placed on our download page about once a month and reflect enhancements, bug fixes, and customer suggested improvements.
Special Rates for Multiple Purchases of a given Program
Each purchase of a program authorizes the purchaser to install the program on two computers. Option 1 below describes purchases where each purchase will be registered under different company names. Option 2 below describes purchases where more than two computers are needed by the same company.
Option 1: Purchases where each purchase will be assigned a different Registration Number and used by a separate company.
If your company wishes to purchase more than one copy of a
given program at one time, Siskiyou Products offers discounts according to the
table below. To qualify for these discounts, the quantity shown must be
purchased on the same order. Multiple purchases made at
different times are not cumulative and do not qualify
for the discounts shown below. Each purchase below qualifies to
have the program installed on two computers, registered under the same company
name, per purchase.
| Quantity Purchased | Discount |
| 1 | None |
| 2-3 | 10% |
| 4-9 | 20% |
| 10 or More | 30% |
Option 2: Purchases where more than two installations are needed and each installation will be assigned the same company name and used by the same company.
Our Purchasing Agreement allows for the program to be installed on two computers per purchase, both of which must be registered under the same company name. Items 1 and 2 below refer to increasing to more than two computers during the first 30 days of your initial purchase.
1. If you wish to place the program on more than two computers, with the name of the company the same on all computers, each additional computer over two will cost just 20% of the purchase price.
2. If you are purchasing as an Idea Generator, then use the Idea Generator price as your purchasing price. Otherwise, use the Current Regular Price as your purchasing price.
3. If you are increasing to more than two computers any time after 30 days following your initial purchase, then add 20% of the Current Regular Price for each computer over two.
Upgrading to another Program
A purchase of any program automatically allows the purchaser the option of upgrading to a higher version at any time in the future by simply paying the difference in price between the regular price of the two programs. In addition, the Regular Price of a higher version, in the case of a price increase, will remain locked at whatever its price was at the time of the original purchase for a period of six months from the date shown on the Purchasing Agreement. If a program is purchased at a discounted price, then the discounted price of the upgrade will remain in effect for a period of six months, even if the discount is no longer officially offered.
Competitive Upgrades
If you already own a computer software design program, whose company offers a CNC upgrade, you may qualify for a competitive upgrade to the full CNC Edition of Cabinet Pro or Door Pro for a substantial discount. The reason we offer such a discount is very simple: we recognize the time and money you have already spent in the software you currently own, and would like to reduce the financial burden for you to switch to our full manufacturing software package.
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Upgrading from an Outside Program |
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| Program | Discount |
Cabinet Pro CNC |
$2,000 |
Door Pro CNC |
$1,500 |
To qualify for this Competitive Upgrade, you must provide,
1. Written documentation showing that you own and are the registered owner of a software package that is specifically designed for the the cabinet industry.
2. Written documentation (or common knowledge) that the software package you own has a CNC version available.
3. A copy of the original invoice for the software you own showing that the Version of the software you would be trading in is at least equal to the Regular price of Cabinet Pro Standard, Option 3 (or Door Pro if you are purchasing Door Pro).
4. Trade-in of your design software with security keys (i.e., "Dongles").
Note: To qualify for this Competitive Upgrade, this must be a first-time purchase of our software. If you already own Cabinet Pro or Door Pro, including any trial version, then this Competitive Upgrade does not apply. Also, you may take advantage of either this Competitive Upgrade or the General Trade-In described below, but not both.
Please FAX this written documentation, along with your Purchasing Agreement, to Siskiyou Products.
General Trade-In of Competitive Software
If you do not qualify for the upgrade described above, you may qualify for a General Trade-In of your existing software. If you already own a computer software design program you may qualify for a General Trade-In with the purchase of any of our Software Packages. Up to a $500 trade-in discount pertains to selected software only. Please call to see if your existing software qualifies.
Note: To qualify for this General Trade-In, this must be a first-time purchase of our software. If you already own Cabinet Pro or Door Pro, including any trial version, then this General Trade-In does not apply. Also, you may take advantage of either this General Trade-In or the Competitive Upgrade described above, but not both.
Educational Discounts
For accredited colleges, technical schools, and high schools, we offer a 50% discount off the regular price of Cabinet Pro Standard, Cabinet Pro CNC, Door Pro Standard, or Door Pro CNC. Cabinet Pro Lite is not appropriate for educational facilities, and therefore does not qualify for this discount. In addition, the Idea Generator option does not qualify for this discount.
Product Delivery
Please note: Upon purchase of any of our software, you may download the full program, along with all video tutorials immediately. However, a Backup CD containing the same program and videos will automatically be mailed to you as well. Each purchase includes the following:
1. One seat of the software where a "seat" is defined as one installation.
2. An additional seat for backup purposes, or in case the first seat is lost, destroyed, or rendered unusable by a computer or hard disk failure.
3. One and only one Registration Number per seat, used to install and operate the software on a given computer.
4. An exception to the second backup seat is the Premium Graphics module. This module must be purchased per seat.
Note: A rental of the software permits only a single seat, not an additional backup seat.
Why Technical Support is not offered on previous versions of our Software
Please note that Technical Support is only given for the most
recent version of Cabinet Pro, Door
Pro, and Garage Pro. Technical Support for previous versions is not offered at
all because of the
simple fact that Cabinet Pro, Door Pro, and Garage Pro are dynamically evolving
programs, as they have been since 1986. Since 1986, numerous changes to the
program have occurred:
A. Enhancements existing on the current version may not have existed on older
versions.
B. The same Routines have been changed, making the new version operate
differently than old
versions.
C. Passwords, Registration Numbers, and Security Features change periodically.
Security issues from old versions may not even allow Siskiyou Products into the
software.
D. Screens and command buttons have been modified or deleted, making the results
different.
E. Bugs that may have been discovered have been fixed.
F. Features that exist on the current version of these programs may not exist on
previous
versions. And features that existed on previous versions may not exist on the
current version.
G. Even the SAME command buttons that existed on previous versions may well have
different
instructions assigned to them in the current version.
H. Compatibility issues between versions can be serious. A job created in
today's version cannot
be loaded into a version from, say, 5 years ago.
In summary, the program that exists today is not the same that existed
previously. It would be
virtually impossible to maintain support for the hundreds of versions that have
been released since 1986. In addition to numerous program changes, there
are also changes that have occurred in the operating system.
A. Cabinet Pro requires a number of so-called "system files" that are part of
the operating system
that runs your computer. Because newer computers have operating systems on them
that contain
system files that did not exist on earlier operating systems, providing
installations with those
system files on them would result in overwriting the newer system files, thus
possibly interfering with the operation of your other programs existing on your
computer. It is therefore a very bad
idea to install ANY program that is a few years old on a new computer. So rather
than running the risk of corrupting your OTHER programs that exist on your
computer, we have chosen to not provide CD
installations from previous years.
B. If a corruption of some sort occurs, because one of your programs requires a
newer version of a system file, of if WINDOWS itself started to not operate
correctly because of the installation of
older system files, we would have a serious problem on your computer that could
only be fixed by completely re-installing WINDOWS. This would undoubtedly cause
a lot of frustration for both Siskiyou Products and the company installing the
old version of Cabinet Pro. As a result, we have chosen to
not provide CD installations from previous
years.
Because of all of the issues mentioned above, Technical Support is only given
for the most recent version of Cabinet Pro, Door Pro, and Garage Pro.
Technical Support for previous versions is not offered at
all. There exists a combined charge for technical support and
updates, that is optional for the customer.
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Cabinet Pro®, Door Pro® and SimplyPowerful® are Registered Trademarks of Siskiyou Products |
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Telephone: (541) 776-9133 |
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