Please Note: Only the most recent version of our software is supported.
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Do you have a Job-Related problem? |
If you have a problem involving a job within Cabinet Pro, Door Pro, or Garage Pro, we ask that you email that job along with a detailed description of the problem you are experiencing. Please click here for instructions on how to email Siskiyou Products a job. |
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Do you have a General Question you would like addressed? |
If you have a general question on any topic relating to Cabinet Pro, Door Pro, or Garage Pro, please click here to fill out the appropriate form. |
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Would you like Individualized Training? |
Click here for Individualized one-on-one online training. Onsite training is also offered, if you prefer a visitation to your site. |
If we have the actual job that you are working on,
and you have the most recent version of the program on your computer, it
is much easier to solve whatever problem you are experiencing if you send us
your job and your setup. So please take the time to back up your job
and send it to Siskiyou Products, using the directions below.
Remember: if you are not using the
most recent version of our software, you should download and install it
before you send your job.
1. Access the OPENING SCREEN of either Cabinet Pro or Door Pro.
2. Access TOOLS MENU - BACKUP - Single Job Backup (Includes Setup Files)
3. After the process is complete, your backed up job will exist in C:\Program Files\Cabinet Pro\Backup.
For example, if the job you backed up was job number 5, then the name of the file that contains this job is JOB5.ZIP
4. You may now ATTACH or INSERT this file to an email and send it to Siskiyou Products.
5. Exit out of the program, and go online with your email service.
6. Compose an email and address it to support (at)
cabinetpro.com. (Use the "@" symbol in place of "at". It
is not used here as an anti-spam measure.)
7. Write a message in your email that describes the problem you are having with your
job, and make sure you place the word support
in the subject line.
(To
avoid viruses, we delete all files that carry an attachment, unless the word
support is in the
subject line.)
8. After you have written a message, AND BEFORE YOU SEND IT, look for a button or menu titled "Insert", "Attachments", "Attach File" , or something
similar that will allow you to ATTACH A FILE to your email message.
9. Browse your folders and go to "My Computer\C:\Program Files\Cabinet Pro\Backup". When you have opened the Backup folder under Cabinet Pro, you will see the job you backed up above. In our example above, the job that was backed up was JOB 5. The file that was made had the name JOB5.ZIP. When you open the Backup folder, you may only see the file as "JOB5", rather than as "JOB5.ZIP". Attach this file to your email.
10. After you have written your message describing the problem, and after you have attached the job file to your email, press the SEND button.
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Cabinet Pro®, Door Pro® and SimplyPowerful® are Registered Trademarks of Siskiyou Products |
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Telephone: (541) 776-9133 |
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Click here to officially enter the website of Cabinet Pro and Door Pro |